Our guidelines ensure the best user experience
CPPE engineering d.o.o.
Tax number: SI 41642805
Registry number: 6902120000
TRR: IBAN SI56 0400 1004 8969 760 (NOVA KBM d.d.)
The general operating conditions of the online store cppe.si are drawn up in accordance with the Consumer Protection Act (ZVPot, Uradni list RS, no. 98/2004-UPB2, 126/2007 and 86/2009), based on the recommendation of the Chamber of Commerce and Industry and international codes for e . -business.
The operator of the online store cppe.si is the company CPPE d.o.o.
By using the website, you agree to the terms of business, so please read them.
The company CPPE d.o.o. reserves the right to change the general conditions of business in the cppe.si online store
The prices of products in the cppe.si online store are expressed in euros. Prices do not include delivery costs. The company CPPE d.o.o. reserves the right to change prices without prior notice.
2. PROMOTIONS ON OFFER
The general and special offer of products and their prices in the online store are valid until canceled or sold out. The company CPPE d.o.o. reserves the right to withdraw products from the offer without a transitional offer.
3. PROTECTION OF PERSONAL DATA
The company CPPE d.o.o. undertakes to protect customer and member data (personal data, purchase data). All data obtained in the cppe.si online store and collected data may be used exclusively for making purchases. Customer data is protected in accordance with the Personal Data Protection Act and will not be passed on to a third party under any circumstances. Registration and/or entry of personal data in the cppe.si online store is necessary exclusively for the correct implementation of the online store services.
The company CPPE d.o.o. undertakes to ensure that the information on the website of the online store cppe.si is accurate and up-to-date.
5. ORDER, PURCHASE, ORDER CONFIRMATION
When the user selects the desired product and its quantity, he clicks on the “ADD TO CART” button. By clicking on the basket icon in the upper right corner of the online store, the customer can access the products he has added to the basket at any time and edit his order by clicking the “EDIT BASKET” button.
When he wants to complete the purchase, he clicks the “CHECKOUT” button, where he can once again check the contents of the basket. Before purchasing, you can change the quantities and remove the product from the basket.
When the user has checked all the products in the basket and the price to be paid, he must click on the “COMPLETE PURCHASE” button to complete the purchase. Enter user information in the fields. If the delivery address differs from the user’s, it can be added by clicking on the “OTHER DELIVERY ADDRESS” field. He then selects the method of payment and delivery and indicates that he agrees with the General Terms and Conditions. By clicking on the “BUY NOW” button, you complete the order and confirm the payment.
The electronic message, which the user receives immediately after the purchase to the address he specified, contains the confirmation of receipt of the order and the proforma invoice, if the customer has indicated payment by proforma invoice. The pre-invoice has a currency of 5 working days. After receiving payment, the provider ships the product within a reasonable time to the address specified by the user for delivery. The provider reserves the right to make changes in case of errors. If the price of the item changes during the processing of the order, the provider will inform the user about this. In this case, the user has the right to withdraw from the order free of charge.
In addition to the ordered product, the user also receives an original invoice.
If the provider finds that it cannot execute the order, it must inform the user in a timely manner. In doing so, it uses the contact information provided by the user when placing the order. The provider assumes no responsibility if the user has provided incorrect contact information.
The sales contract between cppe.si and the user is concluded in the cppe.si online store at the moment when cppe.si sends the user the first email about the status of his order.
The sales contract (i.e. the first email about the status of the order) is kept by cppe.si in electronic form.
The user can pay for the products in one of the following ways:
Payment by advance invoice (UPN order)
When the user places an order, he receives a proforma invoice to the entered email address, with all the information for payment to the account of the company CPPE d.o.o.,
Cash on delivery
When the user places an order, he receives a notification to the entered e-mail address, which contains all the information about the order. The provider packages the order properly and hands it over to the delivery service (Pošta Slovenije or GLS), marking the package with “redemption”. The customer pays the order with cash or payment cards to the delivery service upon delivery to the selected address. In case of additional costs (e.g. money order costs, commission…), these are borne by the user.
With the help of the Stripe system
Through the Stripe system to the account of CPPE d.o.o.
Cppe sends the user an invoice together with the ordered products. The price and all costs related to the purchase are detailed on the invoice. The provider also informs the user about the right to withdraw from the contract. The user is obliged to check the correctness of the data before submitting the order.
7. SUPPLY, DELIVERY AND COLLECTION
Products are delivered by the following companies:
Pošta Slovenije, d.o.o.
General Logistics Systems, d.o.o.
Delivery and packaging costs in Slovenia for purchases up to €50.00 amount to €8.00. Delivery is free for purchases over €50.00. It is also possible to pick it up in person at the company headquarters, Mariborska cesta 7, 3000 Celje. In this case, there are no collection costs. In the case of personal collection, an order must be made in advance by calling +386 31 799 674.
The conditions and costs of packaging and delivery apply within the Republic of Slovenia.
In the event that the client receives a physically damaged or opened package, he must immediately notify the delivery service and initiate the complaint procedure.
8. RIGHT TO WITHDRAW THE PURCHASE, RETURN OF GOODS
The consumer has the right to notify the company (at the contact e-mail address email@example.com) that he withdraws from the contract within 14 days of receiving the goods, without having to give a reason for his decision. The only cost charged to the consumer in connection with withdrawal from the contract is the cost of returning the goods.
The goods must be returned to the seller no later than 14 days after the notification of withdrawal from the contract (purchase). He must return the goods received undamaged and in the same quantity, unless the goods are destroyed, damaged, lost or their quantity has decreased through no fault of the consumer. The company returns the received payment with the same payment method used by the consumer, unless the payer paid the amount in cash to the courier of the delivery service. All payments that the seller receives from the delivery service are made via a transaction account, therefore the seller undertakes to refund the purchase price via the transaction account as soon as possible and no later than 14 days after the refund has been made.
Payments will be refunded as soon as possible, but no later than within 14 days of receiving the notice of withdrawal from the contract. The return of the received goods to the company within the withdrawal period is considered a notice of withdrawal from the contract.
In the case of sales contracts, the company may withhold the refund of payments received until the return of the goods has been received or until the consumer provides proof that he has sent the goods back, unless the company offers the option of accepting the returned goods.
The contract withdrawal form can be found at the link here.
Absence of the right to withdraw from the contract. Withdrawal from the contract is not possible for products that are manufactured according to the exact instructions of the consumer and adapted to his personal needs; made according to the exact instructions of the consumer (e.g. invitations, attachments, …).
9. MATERIAL ERROR
The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered.
In the error notification, the consumer must describe the error in more detail and allow the seller to inspect the item.
The consumer can notify the seller of the defect personally, for which the seller must issue a certificate, or send it to the store where the item was purchased, or to the representative of the seller with whom he concluded the contract.
The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered.
A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery. The consumer’s rights from the first paragraph expire after two years from the day he notified the seller about the factual error.
10. RESOLUTION OF DISPUTES
The provider complies with applicable consumer protection legislation.
The provider makes every effort to fulfill its duty to establish an efficient complaint handling system and to designate a person with whom, in case of problems, the buyer can contact by phone or e-mail. The complaint is submitted via the e-mail address firstname.lastname@example.org. The appeal process is confidential. The company tries to resolve disputes out of court.
The provider does not recognize any of the IRPS providers. The link to the IRPS platform can be found here.
11. INFORMATION AND SUPPORT
Phone: +386 31 799 674
The author of the photos is the archive of CPPE d.o.o. and Matjaž Očko.
Design: Initial Design.
The author of the website is the company Novisuals d.o.o.